Terms Of Service

  • Welcome to True Drool

    Our Website and services are provided by True Drool LLC. (“True Drool”, “TrueDrool.com” “we” “us” or “our”). These (“Terms and Conditions”) govern your (“you” or “your”) access to and use of the TrueDrool.com web site (the “Website”) and all services and products provided by True Drool via the Website including without limitation our monthly products, featured products, and gift services. (collectively, the “Services”).

    True Drool provides Pet products for your dog, Featured Toys, Treats, and other Pet related Products. Access to the Website, use of the Services, and purchase of the Products is subject to these Terms and Conditions and the True Drool Privacy Policy available on the Website. By using our Website or subscribing to our Services, you indicate your unconditional acceptance of the following Terms and Conditions. The most recent version of these Terms and Conditions may be viewed at Terms of Service.

  • Website

    Users have a personal, non-transferable, non-exclusive right to access and use the Content of this Website subject to these Terms and Conditions. The term “Content” means all information, text, images, data, links, software, or other material accessible through the Website or Services, whether created by us or provided by another person for display on the Website or through the Services.

    The Content may contain errors or inaccuracies. We reserve the right to make changes to the content, descriptions or specifications of products, services, or other information. You may view, copy, download, and print Content that is available on this website or through the Services, subject to the following conditions:

    • The Content may be used solely for internal informational purposes. No part of this website or its Content may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording for any other purpose.
    • The Content may not be modified.
  • Product purchases require you to provide information about you: your shipping address and billing information, and your valid email address and password to create your login profile.

    All information that you provide to us is subject to True Drool’s Privacy Policy.

    You agree to receive “promotional emails” promoting any special offers, from us or third party sites. We may from time to time send you our newsletter. You may opt-out from receiving special “promotional emails” or our newsletter by emailing privacy@truedrool.com or by selecting to -unsubscribe- in any applicable e-mail correspondence.

     

  • Billing and Payments

    All information that you provide to us is subject to True Drool's Privacy Policy. The price of the Services and/or goods is payable IN FULL before delivery. We accept most major Credit Cards. 

    You agree to keep your payment information up to date with us. We use a third party payment service in lieu of directly processing your credit card information. By submitting your credit card information, you grant us the right to store and process your information with the third party payment service, which we may change from time to time; you agree that we will not be responsible for any failures of the third party to adequately protect such information. Personal information is encrypted and transmitted via industry standard secure socket layer technology (SSL) or other comparable security technology.

  • Shipping

    Unless otherwise indicated at the time of your purchase, shipping and handling policy is:

    • Products and orders incur our standard shipping fee:  FLAT RATE $5 dollars.
    • We ship only within the 48 Contiguous United States. Estimated delivery is 3-6 working days depending on location.
  • Returns and Exchanges

    Products found to be defective, may be returned, must be in original packaging and a replacement item will be issued or we may credit your account.

    • Replacement, Refund or Credit of Individual purchases are only available up to 15 days past the date of the charge.

    You agree to incur all costs associated with returning defective products.

    Refunds, Credit and Replacements are at the sole discretion of True Drool.

    To request a refund, return or exchange please contact us: support@truedrool.com.

  • Rescue Apparel-Additional terms

Rescue Apparel has slight differences to other parts of our online store.

 Please do take the time to review the following areas of our terms and conditions as they have specifics relating to our Apparel side.

-Shipping

-Returns and exchanges

 SHIPPING: All our Apparel items are currently sold and shipped only within the 48 contiguous United States.

 Apparel items will ship for our [FLAT 5] rate, no matter how many you order.

From Poughkeepsie to Palm Springs it is just $5 dollars…..Easy Peasy!

 If you purchase any of our limited time products [Toys and Treats] along with a shirt, shipping will be assessed separately as these items generally ship separately. Please see standard Shipping rates.

 Return/ Exchanges/Refunds: Returns will be accepted up to 15 days after the product has shipped.

 We will gladly accept Apparel items for Exchange or Refund.

 You agree to return the product to us in like new condition with all tags and in original packaging.

Shipping cost to return the item to us will be your responsibility.

Refunds will be processed back to the card of purchase.

Refunds, Credit and Replacements are at the sole discretion of True Drool.

Please email us for a Return Authorization number [RA#] prior to shipping back: support@TrueDrool.com

  • Local Taxes

    Sales Tax

    True Drool charges sales tax for merchandise ordered on this Web site based on the applicable sales tax rate and the location to which the order is being shipped.

    • Texas ship to addresses will be charged sales tax.
  • Paw-it-Forward Program

    If you chose to participate in our Paw-it-Forward program your purchase will be transferred to a registered non-profit organization, (Rescue Groups, etc.) Your purchase will be given to a Recently Rescued Dog as a welcome to your forever home gift. The Paw-it-Forward program only works with established and registered non-profit organizations. Choice of donation, timing and recipients are at the sole discretion of True Drool.

  • Limitation of Liability

    IN NO EVENT SHALL TRUE DROOL, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE TO ANY USER OF THIS WEBSITE OR ANY OTHER PERSON OR ENTITY FOR ANY INCIDENTAL, CONSEQUENTIAL, DIRECT, OR INDIRECT, DAMAGES ARISING OUT OF THE USE, OR MISUSE OF THE PRODUCTS, WEBSITE OR ANY INFORMATION CONTAINED WITHIN THE WEBSITE.

    WE ARE NOT LIABLE FOR THE CONDUCT, OPINIONS OR STATEMENTS MADE BY USERS WITHIN PUBLICLY DISPLAYED CONTENT THROUGHOUT THE WEBSITE.

  • Indemnification

    By using this Website, Services, Products, or use of any information gained or provided by or within the Website; you agree to indemnify, hold harmless and defend True Drool from any claims, damages, losses, liabilities, and cover all costs and expenses of defense, resulting either directly or indirectly from a claim by a third party that arises in connection with use of this Website, Services, or Products by you or any other person accessing the Website using your member login account.

  • Content YOU Submit

    Accuracy: You may use this Website without volunteering personally identifiable information. However, if you choose to provide information to purchase product, register or participate in a service, event, or promotion on this Website you agree that you will provide accurate, complete, and up to date information as requested.

    • You are solely responsible for the Content that you post to this Website.
    • We have the right, to monitor Content submitted to our Website and within our online discussion or educational forum or chat room, to determine compliance with these Terms and Conditions.
    • It is our sole discretion to edit or remove any material submitted to or posted in any online discussion or educational forum or chat room provided through this Website.
    • We claim no ownership of Content submitted by users
    • Content will be made publicly accessible through our Website.
    • By submitting such content, however, you agree to grant us a world-wide, royalty-free, perpetual, irrevocable, non-exclusive license to use, distribute, reproduce, modify, adapt, create derivatives of such content, and publicly perform or display such content. This license shall remain in effect until we revoke it.
  • Prohibited Content

    By accessing our Website, chat room, online educational or discussion forum, or other services provided through our Website, you agree to abide by the following conduct.

    You agree that you will not:

    • Transmit any Content that is unlawful, harmful, harassing, offensive, threatening, abusive, obscene, pornographic, or objectionable.
    • Use any name or verbiage that we deem offensive.
    • Post hateful or racially objectionable content.
    • Exploit children under 18 years old.
    • Solicit personal information from children 13 years old or younger.
    • Impersonate any entity or other person.
    • Post unsolicited advertising.
    • Introduce harmful code or viruses into the Website.
    • Use any name or verbiage that we deem offensive.
    • Post personally identifying or otherwise private information about a person without their consent.
    • Post any content that would infringe upon a copyright or trademark.
    • Violate any federal, state, local, or international law or regulation.
  • Minors

    Our services are available only to, and may only be used by, individuals who are 18 years and older.

  • Copyright

    All Content contained within the Website is protected from unauthorized copying and dissemination by United States copyright law, trademark law, international and intellectual property laws.

    If you believe that there is any material on this Website that infringes upon your copyright, you may request to have it removed. This request must come from an authorized individual of the copyright holder including: 1. Explanation, description and identification of the copyrighted work that you feel is being infringed upon, 2. Website or other location detailing the actual approved use of the copyrighted material. 3. Other factual information pertaining to your copyrighted material. 4. Your email, name, address, and telephone number. 5. A statement that your request is accurate; and you declare that you are the lawful copyright owner or are authorized to act on the owner’s behalf.

    Copyright contact: info@truedrool.com

  • Disclaimer

    WE DO NOT WARRANT THAT THE INFORMATION AVAILABLE ON THIS WEBSITE IS FREE OF ERRORS. ONLY YOU ARE RESPONSIBLE FOR THE USE, CONSUMPTION AND INTERACTIONS BETWEEN ANY PRODUCT ON OUR WEBSITE AND YOUR PET. YOU ARE SOLELY RESPONSIBLE FOR DETERMINING IF THE PRODUCTS ARE SUITABLE FOR YOUR INTENDED USE AND IF THEY ARE SAFE FOR CONSUMPTION BY YOUR PET. YOU SHOULD EXERCISE COMMON SENSE WHEN USING PRODUCTS AND MONITOR YOUR PET FOR OVERALL HEALTH DURING USE AND CONSUMPTION. UNDER NO CIRCUMSTANCE WILL WE BE HELD LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR USE OF ANY PRODUCT OR PRODUCTS PURCHASED THRU THIS WEBSITE, OR BY ANY RELIANCE ON INFORMATION AND OR CONTENT FROM THIS WEBSITE.

    Shipping dates and/or arrival times are only estimates. For loss/damage claims, you must notify True Drool within 15 days of the date of your delivery if you believe all or part of your order is missing or damaged.

  • Third Party Sites

    - The Website may contain links to third party Websites.

    - Any outside website accessed from our website is independent from us, and we have no control over the content of such websites, their policies or procedures. We are not responsible for the content of any linked website or for any loss or damage incurred while on such sites.

    - A reference to any third party or third party product or service shall not be construed as an approval or implied endorsement by True Drool of that third party or of any product or service provided by said third party. Likewise, a link to any third party Website shall not imply that we in any way endorse or accept any responsibility for the content or use of such a Website. True Drool does not endorse, or guarantee any product or service or description offered by any third party through an online education forum, educational videos, or chat rooms accessible through this Website.

  • Termination

    We may terminate any user’s access to our Website or Services, for any reason and at any time, with or without prior notice. This is at our sole discretion. You agree that we are not liable to you or any third party for this termination of your use and access.

  • Enforcement

    These Terms and Conditions shall be governed and interpreted pursuant to the laws of the State of Texas, United States of America, notwithstanding any principles of conflicts of law.

  • Amendment of Terms

    We may, at our sole discretion and without notice, revise these terms at any time by updating this posting. This policy was last modified 05-24-16.

Copyright © 2016, True Drool LLC. All Rights Reserved.

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